Terms of Service

These Terms of Service govern RestockGenie, a supply inventory and restocking service for businesses and households in the United States. Please read them before accepting.

The agreement and Customer

Your agreement is with RestockGenie LLC ("RestockGenie," "we," or "us"). The "Customer" is the individual using the service personally or the legal entity on whose behalf the service is obtained. An individual accepting for an entity must have authority to bind it. To complete signup, you must read and agree to these terms and read and acknowledge the Privacy Policy.

Customer ownership and administrators

Customer content remains the Customer's. Creating a workspace, being labelled its "Owner," or administering it gives operational permissions; it does not give an employee personal ownership of an employer's inventory, purchasing records, or other content. Administrators act on the Customer's behalf and are responsible for authorizing invitations, assigning roles, and removing access appropriately. Members' contributions remain part of the Customer's workspace when a member leaves.

The Customer must have the rights and authority to provide its content, including other people's information. It grants us a limited permission to host, process, transmit, and display that content to operate, secure, support, and maintain the service and carry out authorized instructions. We do not sell inventory content or use it to train AI models. Authorized team members can access content according to their roles. Contact us about administrator succession or disputed authority; we may request evidence before changing access.

What the service does

RestockGenie keeps a shared inventory across sites and storage locations, records restock requests, and helps prepare and track orders. A location may track quantities or requests only. Records depend on information entered or confirmed by users. You remain responsible for checking actual stock, quantities, product suitability, and orders before relying on them.

Accounts and acceptable use

Keep your credentials secure, provide a reachable email address, and tell us promptly about suspected unauthorized access. You are responsible for your authorized users and use of your account. Do not break the law, upload malicious content, access another customer's information without permission, overload the service, bypass access controls or rate limits, or resell or rebrand the service without our agreement.

Information you must not submit

RestockGenie is for supply inventory, not patient care or regulated recordkeeping. Do not put protected health information (PHI), patient-identifying information, medical records, Social Security or government identification numbers, other highly sensitive personal information, financial account credentials, passwords, authentication secrets, or payment-card details into inventory fields, notes, imports, or feedback. Passwords may be provided through designated authentication forms, and payment details through Stripe's hosted payment forms. Ordinary confidential business inventory, pricing, purchasing, and supplier contact information is permitted when you are authorized to provide it.

Do not use the service as a system for medication or controlled-inventory compliance, clinical decisions, or lot and expiry tracking. We do not offer HIPAA-regulated data processing or a business associate agreement. If you submit prohibited information, you do so at your own risk and are responsible for that unauthorized submission and its consequences to the extent permitted by law. This does not waive anyone's statutory rights or relieve us of legal duties that cannot be excluded. Notify us promptly so we can assess containment and removal; do not repeat the sensitive information in your initial report.

Confidential business information

We restrict access to Customer content to authorized users and providers or personnel who need it to provide, secure, or support the service, or as required by law. Your chosen integrations may disclose information to third parties as explained in the Privacy Policy. Information that is public, independently developed, or lawfully received without a confidentiality duty is not confidential under this paragraph. No online system can promise absolute secrecy or security.

Trial Plan and Paid Plan

Trial Plan lasts one calendar month from the original business owner's account creation, not from creation of each later workspace. No card is required for the trial and signup alone does not create a paid subscription. Members share their organization's plan. Without a subscription, the organization becomes read-only when the trial ends.

Paid Plan costs USD $60 billed monthly or USD $600 billed annually (equivalent to $50 per month, paid as one annual charge). Prices, any applicable promotion, and applicable taxes, if any, are disclosed before payment. An owner who affirmatively chooses a subscription authorizes recurring charges for the selected interval until cancellation. Subscribing during the trial preserves its original end date; the first payment is due then. After the trial, a new subscription requires payment at checkout unless existing paid coverage defers its first charge as shown at checkout.

An enrolled subscription with a failed first payment or renewal has seven days from the original payment deadline to resolve payment before read-only access applies. Retries do not extend that deadline. Viewing inventory, search, order history, and QR printing remain available under the existing read-only rules. Live subscriptions collect real payments through Stripe. Sandbox checkout uses test payment details and does not collect real payments.

Cancellation, refunds, and price changes

To stop automatic renewal, open Plan and billing, choose Manage billing, and cancel through Stripe before the next renewal. Cancellation preserves the remaining trial or paid period and does not restart a trial. Already outstanding invoices may still be payable. If you cannot access your account, contact restockgenie@gmail.com for help cancelling.

Cancellation does not automatically refund a payment, and we do not automatically prorate unused time. Send refund requests to our contact address for individual review. Refunds and other remedies required by law remain available. We will give notice and a chance to cancel before a prospective renewal-price change, in accordance with applicable law; we will not increase the price of a period already paid for.

Deleting a workspace or closing an account

Stopping renewal is different from deleting a business. An authorized business-deletion request cancels its subscription immediately, without automatic proration or refund, and removes that workspace's access and data once billing cleanup is verified. The app prevents deletion of the account's last business through this control; contact us for account closure or other deletion requests. Pending provider cleanup can delay completion.

You can stop using the service and request personal-account closure by email. Removing one user's account does not automatically erase Customer-owned workspace records or other users' accounts. Before deletion, request any copy you need; copies are supplied only after identity, authority, and other people's rights are checked. We may retain records needed for billing, disputes, security, legal obligations, or proof of agreements, and backup copies may remain until their applicable retention cycle ends. The Privacy Policy explains the distinctions.

Suppliers and third-party services

Supplier handoffs and integrations help prepare a purchase; they do not guarantee that an order has been placed or accepted. Review and complete the supplier's checkout and confirmation. Supplier pricing, availability, fulfillment, returns, and purchase terms are the supplier's responsibility under your agreement with it. You authorize the information transfers needed for integrations you choose. We do not control third-party services or promise their availability.

Availability, suspension, and changes

We work to keep the service available but promise no specific uptime or service level agreement. We may change features, and will notify account owners about material changes affecting their use. We may suspend or end access for a breach of these terms, a security threat, or a legal requirement; we will explain why unless doing so would be unlawful or compromise security. Where practicable, we will provide an opportunity to resolve the issue and request permitted Customer data.

Service rights and disclaimers

We and our licensors retain rights in the service, software, and branding. We give you permission to use the service under these terms for your authorized business or household purposes. RestockGenie is not a guarantee that anything is actually in stock and does not replace your own checks. To the extent the law allows, it is provided as available and without warranties of any kind.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profits, revenue, or data. Nothing here limits liability, consumer remedies, or other rights that cannot lawfully be limited.

Changes to these terms

Each published version has an effective date. We will notify account owners by email about material changes before they take effect and obtain further consent where required by law. Contact us if you have questions about a change or wish to cancel your subscription.

Contact and governing law

Legal notices and support: restockgenie@gmail.com. California law governs this agreement without regard to conflict-of-law rules, subject to mandatory rights in the jurisdiction that applies to you. If a provision is unenforceable, the remaining provisions continue to apply. Provisions intended to operate after termination, including ownership, lawful retention, confidentiality, and limitations permitted by law, survive to that extent.